Intuitive's approach to cookies is clearly stated on our Privacy and Cookies page. All session data stored on our servers in association with the sale of hardware is anonymous. The only exception to this is account logins which cannot be anonymous for security reasons; it is not necessary to log in to the Intuitive website to make hardware purchases. Payment log in details are managed by Paypal and are not tracked or stored by Intuitive.
Details of your purchase are stored on Intuitive systems, to enable us to process and manage orders and warranty claims.
Intuitive takes reasonable precautions to ensure that your information is kept in a safe and secure fashion. By placing an order with Intuitive you accept that Intuitive will not held responsible for any loss of data. Intuitive keeps a minimal amount of data, to enable us to track orders and verify that they were correctly dispatched. This includes:
By placing an order with Intuitive you give permission for Intuitive to contact you with regards to any issues assocaited with that order. Your contact details will only be used for communications relating to that order, unless you give permission for us to contact you with general marketing information. This permission may be sought either through the Intuitive website at termination of the order, or by email.
You may not use, access or modify any Intuitive System in any way that:
You may not use hardware or software either purchased from Intuitive or provided by Intuitive free of charge for any criminal purposes, or in connection with any criminal or unlawful activity.
Hardware and software supplied by Intuitive may not be used for any activity in, or related to, the nuclear or weapons industries.
Intuitive tests all equipment to ensure that it is in full working order prior to dispatch. An electronic copy of the test certification can be provided on request.
Intuitive cannot be held liable for any consequences of the use or misuse of any supplied information, software or hardware. It is the responsibility of the purchaser to ensure that the supplied information, software and hardware is appropriate and fit for purpose prior to use.
Intuitive cannot be held liable for any costs associated with delay or failure to dispatch of software or hardware. This condition does not affect your legal right to have goods or services provided within a reasonable time or to receive a full refund if goods or services ordered cannot be supplied within a reasonable time. If at any point you wish to cancel your order prior to dispatch then a full refund will be made.
All hardware supplied by Intuitive comes with a 6 month warranty. In the event of hardware failure during this period Intuitive will provide a replacement, or if a replacement is not available then a full refund.
This warranty does not cover physical or electrical damage to the hardware after it is delivered. In order to claim under this warranty the customer must return the hardware, at their cost, by a recorded delivery method to Intuitive. No warranty claims will be accepted until the hardware has been received by Intuitive, it has been verified as non-functional and it has been verified that there is no physical or electrical damage.
Estimated Delivery dates do not consistute a guarantee that the item will be delivered by that date. The actual delivery date will be affected by factors beyond our control and Intuitive is not liable for any costs associated with failure of items to arrive by the estimated delivery date. Intuitive will, however, keep you up to date on where your order is up to as far as such is possible; if there is a delay in delivering your parcel then we will endeavour to let you know.
This agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
These Terms and Conditions shall apply to the supply of all hardware and software by Intuitive to the customer.
If one or more of these Terms and Conditions are found to be unenforceable then the remaining terms and conditions will continue to apply.